Welcome to Flowers Brondesbury. These Terms and Conditions apply to your use of our website and any purchases you make for flower delivery services in Brondesbury and surrounding areas. Please read these terms carefully before placing an order. By using our online store, you agree to be bound by these Terms and Conditions.
These terms govern the sale and supply of flowers and related products by Flowers Brondesbury through our online platform. The terms outlined here apply to all customers located in Brondesbury and surrounding neighbourhoods who use our website to order floral arrangements, gifts, or additional items for delivery.
To place an order for flower delivery with Flowers Brondesbury, follow the process outlined below:
It is your responsibility to ensure all information provided is accurate. Orders may be refused or cancelled should we suspect fraudulent activity or if there are errors in the order details which impede delivery.
We accept payment for orders placed online via secure and widely recognised payment methods, including major credit and debit cards. Payment is required in full at the point of purchase to secure your order and initiate processing. All prices are listed in British Pounds (GBP) and include applicable VAT, unless specifically indicated otherwise.
Upon successful payment, you will receive an electronic confirmation of your order. If your chosen payment method is declined or not authorised, your order will not be processed, and you will be notified accordingly. Flowers Brondesbury reserves the right to amend pricing, promotional offers, and payment arrangements at any time, provided such changes do not affect orders already placed and confirmed.
Flowers Brondesbury offers delivery services across Brondesbury and nearby localities. Deliveries are typically made on the selected date as specified during the ordering process. While we do our utmost to adhere to the requested delivery slot, we cannot guarantee exact delivery times due to external factors such as traffic or weather conditions. Normal delivery hours are between 8am and 8pm, unless otherwise specified.
It is your responsibility to ensure that the delivery address provided is accurate and complete. If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, at a secure location at the address, or follow specific instructions where feasible. You will be notified of any alternative actions taken.
If a delivery is delayed or cannot be completed due to incorrect address information or failure to gain access, we will contact you to arrange an alternative solution or collection. Additional charges may apply for redelivery.
Our flower arrangements are curated from fresh, seasonal blooms. While every effort is made to match the arrangement pictured on our website, variations in colour, flower type, or packaging may occasionally be necessary due to seasonal availability or supply disruptions. Any substitutions will be of equal or greater value while maintaining the style and presentation of the original order.
By ordering from Flowers Brondesbury, you acknowledge and accept that some substitutions or product variations may occur to ensure prompt and satisfactory delivery of your order.
You may cancel or modify your order by contacting us directly, provided that the request is made no less than 24 hours before the scheduled delivery date. Cancellations or amendments made within 24 hours of the planned delivery time may not be accepted if the order has already been processed or dispatched. Where a cancellation is accepted, a full refund will be issued to the original payment method within a reasonable timeframe.
If you wish to change details of your delivery, such as the recipient address or chosen bouquet, please notify us as soon as possible. Flowers Brondesbury cannot guarantee that any changes can be accommodated once your order is in preparation or out for delivery.
In the rare event that Flowers Brondesbury is unable to fulfil your order due to circumstances beyond our control (e.g. stock shortages, supplier failures, unforeseen logistical problems), we reserve the right to cancel your order and will issue a full refund or offer a suitable alternative arrangement at your option.
Fresh flowers and perishable items are non-returnable unless proven to be faulty or damaged upon arrival. Should you receive goods that are damaged, incorrect, or of unsatisfactory quality, please contact us as soon as possible (ideally within 24 hours of delivery) with details and supporting evidence. After assessment, a replacement bouquet may be provided, or a refund issued to the original payment method. Liability for returns and refunds is limited to the value of the order in question.
Refunds and replacements are issued at our discretion. We may request the return of the product or photographic evidence before issuing any compensation.
Flowers Brondesbury’s liability to you for any claims arising out of or in connection with your order or use of the website is limited in the following ways:
By accepting these Terms and Conditions, you acknowledge that the delivery of perishable items like flowers may be subject to minor delays or disruptions outside our reasonable control and that compensation or liability claims for such events will be limited.
You are responsible for providing accurate order and delivery details, ensuring the recipient will be available to receive the goods, and making any necessary arrangements for successful delivery. It is also your responsibility to promptly inspect the goods upon receipt and notify us of any problems as soon as possible.
You must not use our services for unlawful purposes, nor may you provide false information to mislead or disrupt our business operations.
All content on the Flowers Brondesbury website, including images, logos, product descriptions, and layout, is protected by applicable intellectual property rights and may not be copied, reproduced, or used for commercial purposes without our prior written consent.
Your privacy is important to us. Flowers Brondesbury collects and processes personal information strictly in accordance with applicable UK data protection laws. Your data will be used only to fulfil your order, process payments, and supply customer service. We do not share your personal information with third parties unless required for order processing or as mandated by law.
Refer to our Privacy Policy for more comprehensive information on how your personal data is used and stored.
These Terms and Conditions, as well as any disputes arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. Any legal disputes will be subject to the exclusive jurisdiction of the English courts.
Flowers Brondesbury reserves the right to update or amend these Terms & Conditions from time to time without prior notice. Any changes will be posted on our website and will take effect from the time of publication. You are encouraged to review these terms periodically to ensure your continued agreement.
If any part of these Terms & Conditions is deemed invalid or unenforceable by a court or regulatory body, the remaining terms will not be affected and will remain in full force and effect. The failure by Flowers Brondesbury to enforce any provision of these terms will not constitute a waiver of that provision or the right to enforce it at a later time.
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact our customer service team using the details provided on our website.
These terms are applicable to all customers ordering from Flowers Brondesbury within Brondesbury and its surrounding areas. Your continued use of our website and services constitutes acceptance of these Terms and Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brondesbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brondesbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
